We may change this policy from time to time by updating this page. You should check this page whenever visiting the website to ensure that you are happy with any changes. This policy is effective 25th May 2018.
Conservation Contractors is a limited company 7490679 with registered office at End Farm, End Farm, Marston, Devizes SN10 5SR in the United Kingdom. The Managing Director is William Warden who is also the Data Controller.
If you have any questions or queries about this policy please use the contact information at the bottom of this policy.
WHAT DOES THIS POLICY COVER?
WHAT KIND OF INFORMATION DO WE COLLECT AND PROCESS?
- Contact details
- Project details
- Other correspondence
We do not store any credit or debit card details. We do use online banking to pay our suppliers and these details are stored within our Bank’s online banking system.
When browsing our website
Keeping our customers up to date
Keeping customers up to date is part of our service, but you have the right to ask us not to process your personal data for marketing purposes.
In order to sign up to our mailing list you only need to provide your first name, last name and email address. There is an option to unsubscribe from our newsletters at any time on every newsletter you receive from us; just scroll down to the very end of the newsletter.
Becoming a client
If we are to undertake work for you, we will require from you your name, email address, billing address, actual address of where the work is to be carried out, and mobile and/or landline contact numbers. For business customers we may also require company information and trading history. We also retain records of your queries and correspondence in the event you contact us.
WHAT DO WE USE YOUR PERSONAL DATA FOR?
We primarily use email/telephone/text when contacting customers, and email for marketing
We use your personal data, including any of the personal data listed above, for the following purposes.
- Providing and personalising our services
- Dealing with your enquiries and requests by email/phone or text
- In order to visit you to quote for an enquiry and then to fulfil work undertaken for you if you go ahead
- Carrying out marketing and market research to develop new products and services and to review and improve current products and services and statistical analysis
- Providing you with information about our products and services, including any new products and services that may be of interest to you.
- Administering accounts relating to our suppliers or customers, processing payments and keeping track of billing and payments
- To comply with legal and regulatory obligations, requirements and guidance and to detect fraud
- To notify you about changes to our services and to inform you of service and price changes.
HOW WE COLLECT YOUR DATA?
We collect different information about you in a number of ways:
Information you give us
When you become a customer we will store the personal information you give to us such as your name, email address, postal address and telephone number. We will also keep a record of the work carried out for you. If you are a business client, then we will also need your business name and address and your job title.
If you have signed up to receive our newsletter on line then the only information we collect is your first name, your last name and your email address.
Automated technologies or interactions
Because the internet is part of the global environment, using it to collect and process personal data may involve the transmission of data on an international basis and your data may be processed outside the European Economic Area. Your data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Information from third parties
We occasionally receive information about you from third parties as set out below:
1. Analytics providers such as Google
2. Advertising networks such as Facebook
3. Search information providers such as Google AdWords
If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
WHAT ARE THE LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL INFORMATION?
- Where we need to perform the contract we are about to enter into or have entered into with you (i.e. becoming a client)
- Where it is necessary for our legitimate interests and/or for your interests and where fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where we have your explicit consent before using your personal information in that specific situation.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and other procedures to safeguard and secure the information we collect online and off line.
- All information you provide to us is stored on our secure cloud-based servers
- Our IT equipment is protected by a firewall and our email is held on the storage provided by Microsoft Office 365 and protected by anti-virus software
- Our website is hosted by Moonshine Internet based in Holt on our hosting database held on their secure servers
- Project documents including documents are stored on Microsoft Office and Dropbox
- Email and project documents are backed-up regularly onto an external hard drive and this is kept in a secure location.
Please refer to the information published by these companies in relation to encryption and security.We are comfortable that they provide a very secure storage solution.
DISCLOSURE OF YOUR DETAILS TO THIRD PARTIES
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
However, there are certain circumstances under which we may disclose your personal information to third parties.
For instance to our service providers who process data on our behalf and on our instructions (for example our website service providers and newsletter administrator). We require all third parties to respect the privacy of your personal information and to treat it in accordance with the law.
We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings.
We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property or safety of Conservation Contractors, our customers or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However we will take steps with the aim of ensuring that your privacy rights continue to be protected.
HOW AND WHEN CAN YOU WITHDRAW YOUR CONSENT?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
FOR HOW LONG IS YOUR PERSONAL INFORMATION RETAINED BY US?
Depending on the level of information we hold on you and the purposes of holding that information will determine how long we retain data for.
We will keep your personal data for the duration of the period you are a customer of Conservation Contractors and will assume you are still a customer until you tell us that you no longer want to be considered as a customer. At this point we will delete all unnecessary electronic data and destroy all unnecessary hard copy data that we hold.
We shall retain any project data that is required to safeguard our legal liability following the completion of any project or assignment. And we may need to hold on to information for internal accounting and reporting purposes for a number of years but any data that is out of date or inactive will be removed from our systems in the future.
WHAT ARE YOUR RIGHTS UNDER DATA PROTECTION LAWS?
Here is a list of the rights that all individuals have under the new GDPR data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the information below to exercise these rights.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.
Most web browsers allow you to control the cookies stored on your computer through your browser’s settings. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit http://www.allaboutcookies.org/
Removing or disabling cookies
You may choose to remove or block cookies at any time by adjusting your browser settings, but in some cases, this may impact your experience of our website.
You may contact us by email or phone in matters relating to any of the above using the following details:
Post: End Farm/Marston/Devizes/Wiltshire/SN10 5SR
Contact: William Warden, Managing Director who is also the Data Controller
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- To allow us to respond to your questions and queries where you have filled in the contact form on the ‘Contact me’ page. Here we will collect your name, email address, telephone number and your comment. his data will be used by Conservation Contractors for contacting you.
Conservation Contractors is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small text files that are placed on your computer by websites that you visit. Cookies help us to identify you when you visit our website, which enables us to correctly load any preferences you may have previously stored, or automatically log you into your account.
Cookies also enable us to analyse your usage of our website, so that we can generate statistic to help us improve your experience. All data collected with the aid of these 'tracking cookies' is completely anonymous.
The below table explains the cookies we use and why.
|User session on this website||PHPSESSID||To identify the current visitor or logged in user and provide them with the right information and access level|
|Represents whether or not you agree to cookies||Cookie Compliance||To confirm your consent to store cookies on your computer|
||We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.|
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit:
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
Conservation Contractors will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.